Solutions
Three services. Each with a clear scope and a stated price.
This page explains what each service involves, how it works in practice, and who it is suited for. Read it at your own pace.
Back to Home01 — Our Approach
How we work, across all three services
Every service from Anjung Rekod follows the same underlying method. We look at what documents a client holds, note what is present and what appears to be missing, and explain the published procedure for each item we identify. We cite where procedures are published; we do not paraphrase from memory.
We do not give opinions on whether someone is entitled to a particular benefit. We do not contact offices on a client's behalf. We do not handle money. These boundaries exist not to limit what we do but to keep things honest: we do what we are equipped to do, and we say clearly what lies outside our scope.
Across all services you can expect:
- A written summary or output at the close of each milestone
- Sessions available in English, BM, Mandarin, Hokkien or Iban
- Published sources cited — not verbal opinions
- Your originals handled securely and returned
- No pressure toward further services at any stage
02 — Service One
Records Review Meeting
A single ninety-minute meeting in Kuching, or by video call for clients elsewhere in Sarawak, in which we review the documents you hold and produce a written summary of what is present and what appears to be missing, together with the office that issues each item.
What the session covers:
- Review of documents you bring or share by video
- Written summary: what is present, what appears missing
- Office listed for each document
- Published procedure noted for requesting any missing items
- Session in the language you choose
How it works, step by step:
- 01Contact us to book. We confirm the session date, the language, and whether it is in-person or by video.
- 02You bring or share the documents you have — originals or copies, whichever is available.
- 03We work through the documents during the session, noting each one and what it shows.
- 04We send the written summary within two working days of the meeting.
03 — Service Two
Remote Paperwork Support for Upriver and Coastal Towns
A three-month arrangement built for families outside Kuching. Includes scheduled video meetings, a courier account for sending originals safely to our office and back, scanning and return of every document within five working days of receipt, preparation of request letters for the client's own signature, a shared tracking sheet accessible by phone, and printed copies posted to the client at the close of each month.
What is included:
- Scheduled video sessions throughout the three months
- Insured courier account for document exchange
- Scanning and return within five working days
- Request letters prepared for your signature
- Shared tracking sheet accessible by phone
- Printed copies posted monthly
- Phone support during office hours throughout
Courier days by town:
| Town | Typical days |
|---|---|
| Sibu | 2 working days |
| Miri | 3 working days |
| Bintulu | 3 working days |
04 — Service Three
Whole-Family Archive Programme
A nine-month programme consolidating the working and identity records of a household, designed for families with members in different towns. Covers document collection across Sarawak by courier or home visit in Kuching, archival-quality scanning, a printed index and an encrypted digital archive shared with up to four named family members.
What the programme includes:
- Document collection by courier or home visit (Kuching)
- Archival-quality scanning of all documents
- Printed index of the complete archive
- Encrypted digital archive — up to four named members
- Timeline reconstruction across multiple employers
- Three family briefing sessions by video
- Closing handover pack in English and Bahasa Malaysia
Programme milestones:
- Month 1–2Document collection and initial review. First family briefing session.
- Month 3–5Scanning, indexing and timeline reconstruction. Second family briefing session.
- Month 6–8Encrypted archive set up. Access shared with named members. Third briefing session.
- Month 9Closing handover pack prepared and delivered. All originals returned.
05 — Which Service Fits?
Feature comparison across the three services
Use this to decide which service matches your situation. If you are still unsure, call us and we will talk it through without any obligation.
| Feature | Records Review RM 500 |
Remote Support RM 1,600 |
Family Archive RM 4,100 |
|---|---|---|---|
| In-person or video session | ✓ | ✓ | ✓ |
| Written summary of documents | ✓ | ✓ | ✓ |
| Courier document handling | — | ✓ | ✓ |
| Phone support during office hours | — | ✓ | ✓ |
| Request letters prepared | — | ✓ | ✓ |
| Encrypted digital archive | — | — | ✓ |
| Multi-member family briefings | — | — | ✓ |
| Bilingual handover pack | — | — | ✓ |
| Timeline reconstruction | — | — | ✓ |
06 — Standards
Protocols that apply across all services
PDPA compliance
We handle personal data in accordance with Malaysia's Personal Data Protection Act. Data is held only for as long as needed and is not shared beyond what is described in our Privacy Policy.
Published procedures cited
External references to published government procedures are marked clearly. Where we cite a procedure, we note where it is published so you can verify it yourself.
Originals always returned
We do not retain original documents beyond the period set in your service agreement. Every original is returned, with a scan on file only where you have agreed to this.
Language by arrangement
Sessions and written summaries are produced in the language you choose. We confirm the language at booking. Where a session uses two languages, we note both in the written output.
No agency or representation
We do not act for clients before any authority. Letters are prepared for your signature. If an authority requires direct contact, we explain clearly what is needed and you make that contact yourself.
Response within one working day
Calls and messages are returned within one working day. In the remote support and family programme, phone support is available during office hours: Monday–Friday 9 am–5 pm, Saturday 9 am–1 pm.
07 — Pricing
All prices stated clearly
Government fees payable directly to issuing offices are not included — we note those separately where they are published.
Records Review Meeting
RM 500
Single session fee
- Ninety-minute session
- Written summary included
- In-person or video
Remote Paperwork Support
RM 1,600
Three-month arrangement
- Video sessions included
- Insured courier account
- Phone support throughout
- Monthly printed copies
Whole-Family Archive Programme
RM 4,100
Nine-month programme
- Up to four family members
- Encrypted digital archive
- Three briefing sessions
- Bilingual handover pack
08 — Next Step
Not sure which service to choose?
Call us or send a message. We will listen to your situation and suggest which service is the right starting point — with no obligation on your part.