Legal

Privacy Policy

Anjung Rekod — 72 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia

Last updated: 10 July 2025  |  Effective: 10 July 2025

1. Who we are

Anjung Rekod is a documentation support service based in Kuching, Sarawak, Malaysia. We help individuals and families review retirement records and understand published procedures for obtaining documents. We are the data controller for personal data collected through this website and through the delivery of our services.

2. What personal data we collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number — provided when you contact us through the website form or by phone or email.
• Service-related documents: photocopies or scans of personal documents (identity cards, employment records, certificates) provided to us for the purpose of our services.
• Usage data: information collected automatically when you visit our website, including your IP address, browser type and pages visited, via cookies and similar technologies. See Section 5.
• Communication records: records of correspondence with us by email or post.

We do not collect sensitive personal data beyond what is contained in documents you provide for review. We do not collect financial account details.

3. How we collect data and legal basis

• Contact form: you provide data voluntarily. Legal basis — your consent and the performance of the service you have requested.
• Service delivery: documents provided for review as part of a service agreement. Legal basis — performance of a contract.
• Website analytics cookies: placed only with your consent. Legal basis — your consent, which you can withdraw at any time via our Cookie Policy page.

4. How we use your data

• To respond to your enquiries and arrange service sessions.
• To review documents and prepare written summaries as part of the service you have engaged.
• To send you the written output of your session or programme by email or post.
• To maintain records of the service provided for our own business records.
• To improve our website using aggregated, anonymised analytics data.

We do not use your data for marketing purposes without your explicit consent. We do not sell or rent your personal data to third parties.

5. Cookies

We use essential cookies for basic website function, and optional cookies for analytics. You can manage your cookie choices at any time on our Cookie Policy page. Withdrawing consent for analytics cookies does not affect your ability to use the site.

6. Data sharing

We share personal data only where necessary:

• Courier service: when documents are sent by courier, the courier service receives only the address and package details needed to complete delivery. Documents are not opened or reviewed by the courier.
• Analytics provider: anonymised usage data may be processed by a third-party analytics service where you have consented to analytics cookies.
• Legal obligation: we may disclose data if required to do so by Malaysian law or a lawful authority.

We do not share your documents or personal information with government offices on your behalf. Letters we prepare are for your signature; you send them yourself.

7. Data retention

• Contact enquiries: retained for twelve months from the date of last contact, then deleted.
• Service documents: original documents are returned within five working days of scanning (or as agreed in your service terms). Digital scans are retained for the period specified in your service agreement and then securely deleted.
• Family archive programme: the encrypted digital archive is retained for the duration specified in your agreement. Access credentials remain active until you request removal.
• Analytics data: anonymised data retained for up to twenty-four months.

8. Data security

We take reasonable steps to protect personal data against unauthorised access, loss or disclosure. Digital copies are encrypted. Physical documents are held in a locked office. Access is restricted to team members who need the data to deliver your service. In the event of a data breach that is likely to affect your rights, we will notify you as required under Malaysian law.

9. Your rights under Malaysian law

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Withdraw consent for the processing of your data (where processing is based on consent).
• Request that we cease or limit processing of your data in certain circumstances.
• Lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of these rights, write to us at [email protected]. We will respond within thirty days.

10. Third-party links

Our website may contain links to published government procedures and other external websites. We are not responsible for the privacy practices of those sites. Links to external sources are marked with a "source" label and open in a new tab with a written note beforehand.

11. Children

Our services are directed at adults (aged 18 and above). We do not knowingly collect personal data from children. If you believe a child has provided personal data through our website, please contact us so we can delete it.

12. Updates to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Where changes are material, we will note them clearly. Continued use of our website after an update constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or about the personal data we hold:

• [email protected]
• Anjung Rekod, 72 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
• +60 82-416 738