01 — Welcome
Your retirement paperwork,
sorted step by step.
Anjung Rekod helps retirees and their adult children in Sarawak review documents, understand what is needed, and prepare the right request letters — in plain English, Bahasa Malaysia, Mandarin, Hokkien or Iban.
02 — Our Services
Three ways we can help
We organise paperwork, explain published procedures in plain language and coordinate appointments. We do not act on anyone's behalf before any authority, do not advise on individual entitlement, and do not handle money for clients.
Records Review Meeting
A ninety-minute meeting — in Kuching or by video call — where we review what documents you hold and produce a written summary noting what is present, what appears to be missing, and which office issues each item.
- Written summary provided after the session
- Available in English, BM, Mandarin, Hokkien or Iban
- Cites published procedures — no personal opinions on entitlement
RM 500
Arrange a Session
Remote Paperwork Support
A three-month arrangement for families outside Kuching. Includes scheduled video meetings, insured courier handling, scanning and return within five working days, request letter preparation and a shared tracking sheet.
- For Sibu, Miri, Bintulu and other towns
- Insured courier account for safe document handling
- Phone support during office hours throughout
RM 1,600
Arrange a Session
Whole-Family Archive Programme
A nine-month programme consolidating working and identity records for a household, covering members in different towns. Includes courier or home-visit collection, archival scanning, a printed index and an encrypted digital archive.
- Shared with up to four named family members
- Three online family briefing sessions included
- Closing handover pack in English and Bahasa Malaysia
RM 4,100
Arrange a Session03 — Why Anjung Rekod
What sets our work apart
Sessions in your language
We can hold sessions in English, Bahasa Malaysia, Mandarin, Hokkien or Iban by arrangement. You should not need an interpreter to understand your own paperwork.
Built for Sarawak families
We know which records are held by state offices and which by federal offices. We know the difference between documents relevant to Sarawak residents and those from the peninsular system.
Remote access for upriver towns
Families in Sibu, Miri and Bintulu can use our insured courier arrangement. Typical courier days: Sibu 2 days, Miri 3 days, Bintulu 3 days. Video sessions replace in-person meetings.
Plain language — no pressure
We explain what a document is for, where it comes from, and what is typically needed next — in short sentences, without jargon. We do not push you toward any particular course of action.
Secure document handling
Originals sent by courier are handled with insured care. Digital copies are stored in an encrypted archive. We do not retain originals beyond the agreed return period.
Whole-family coordination
Our family programme lets members in different towns join the same briefing online. The closing handover pack is prepared in English and Bahasa Malaysia so every family member has a clear record.
04 — Next Step
Not sure where to begin?
A Records Review Meeting is often the first step. We look at what you have, tell you what appears to be missing, and note where each item can be obtained — without any commitment beyond that session.
Office hours: Monday–Friday 9 am–5 pm, Saturday 9 am–1 pm
05 — Common Questions
Questions we hear most often
This page covers what we do and how the process works. If your question is not here, please call or write to us.
What exactly does a Records Review Meeting cover?
I live in Miri. Can I still use your services?
Do you speak Iban or Hokkien?
What is the difference between state and federal offices for retirement records in Sarawak?
Will you contact the government or any authority on my behalf?
How much do the services cost?
Are my documents kept safely?
06 — Find Us
Our office in Kuching
72 Jalan Padungan, 93100 Kuching, Sarawak. Walk-in visits welcome during office hours; please call ahead if possible.
07 — Get in Touch
Send us a message
Fill in the form and we will reply within one working day. You are welcome to call or write in any of our session languages.
Contact details
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Phone +60 82-416 738
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Email [email protected]
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Address 72 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
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Office hours Monday–Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm
Sunday & Public Holidays: Closed -
Session languages English · Bahasa Malaysia · Mandarin · Hokkien · Iban (by arrangement)
Remote sessions and courier handling
Clients in towns outside Kuching can use video sessions and our courier account for safe document exchange.
| Town | Typical courier days |
|---|---|
| Sibu | 2 working days |
| Miri | 3 working days |
| Bintulu | 3 working days |